Let's build an accessible future: Accessibility Plan public engagement

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As a City we're committed to accessibility.

We're striving to not just meet requirements, but go further to ensure everyone, no matter their ability, can interact with their City, enjoy public spaces and access critical services. We want to move forward on accessibility, and to do that we are planning for the future.

City staff are hard at work developing a 2021-2025 Accessibility Plan, a document providing short and long-term goals to help us meet our commitment to accessibility in the areas of:

  • Customer service: How individuals interact with the City in accessing services. It could be visiting City Hall to speak with a Citizens First representative about a tax bill payment, or calling in to book a facility.
  • Information and communications: How individuals receive information from the City, and how they provide information. It could be checking out the date of an event on social media, catching up on the latest Council decisions in a newsletter, or accessing information on building codes via the City website.
  • Physical spaces and built environments: Access to facilities and buildings, including parks and outdoor spaces. This pertains to all the built areas offered by the City. Accessibility in this area could refer to working wheelchair ramps and elevators, auditory signals to guide those with impaired vision in outdoor spaces, or special access points on City beaches for those with limited mobility.
  • Employment standards and training for staff: How does the City ensure accessibility for staff and potential staff? Accessibility in this area could mean special accommodations for those undergoing the hiring process, workplace processes to accommodate staff members living with a disability, or alternative training formats.

Your input can help us as we plan for future accessibility efforts, guiding anything from how we design our website, to upgrades of parks and trails allowing for improved access. We want to hear from you, so take the survey, and help us build an accessible future. The survey will remain open until 4 p.m. on Oct. 30, 2020.

If you require accommodations to complete the survey below, please don't hesitate to call us at 905.688.5600 to make arrangements.



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As a City we're committed to accessibility.

We're striving to not just meet requirements, but go further to ensure everyone, no matter their ability, can interact with their City, enjoy public spaces and access critical services. We want to move forward on accessibility, and to do that we are planning for the future.

City staff are hard at work developing a 2021-2025 Accessibility Plan, a document providing short and long-term goals to help us meet our commitment to accessibility in the areas of:

  • Customer service: How individuals interact with the City in accessing services. It could be visiting City Hall to speak with a Citizens First representative about a tax bill payment, or calling in to book a facility.
  • Information and communications: How individuals receive information from the City, and how they provide information. It could be checking out the date of an event on social media, catching up on the latest Council decisions in a newsletter, or accessing information on building codes via the City website.
  • Physical spaces and built environments: Access to facilities and buildings, including parks and outdoor spaces. This pertains to all the built areas offered by the City. Accessibility in this area could refer to working wheelchair ramps and elevators, auditory signals to guide those with impaired vision in outdoor spaces, or special access points on City beaches for those with limited mobility.
  • Employment standards and training for staff: How does the City ensure accessibility for staff and potential staff? Accessibility in this area could mean special accommodations for those undergoing the hiring process, workplace processes to accommodate staff members living with a disability, or alternative training formats.

Your input can help us as we plan for future accessibility efforts, guiding anything from how we design our website, to upgrades of parks and trails allowing for improved access. We want to hear from you, so take the survey, and help us build an accessible future. The survey will remain open until 4 p.m. on Oct. 30, 2020.

If you require accommodations to complete the survey below, please don't hesitate to call us at 905.688.5600 to make arrangements.



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  • Please take our survey, we want to hear from you as we plan for an accessible future. Your input will be used as we draft our 2021 - 2025 Accessibility Plan. The survey will remain open until 4 p.m. on Oct. 30, 2020.

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