STC Framework for Recovery: Legal and Clerks Services

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Restoring Services

Under the STC Framework for Recovery the City is using a risk-based approach to guide decisions for resumption of services and reopening of facilities. Each City service has been assessed based on the criteria of safety, feasibility and community impact.

  • Safety: Can the service be delivered safely? Can the service be modified to achieve safety in delivery?
  • Feasibility: What is the cost associated with safely delivering the service? Is it fiscally responsible to expend those financial resources?
  • Community Impact: How does this service and related cost fit in the larger context of recovery for the community? Will it serve a broad section of the community? Is the service available through other partners?

Based on these criteria some Legal and Clerks Services were initially suspended during the initial response to COVID-19. Most services are once again being offered, albeit in a modified format as the City advances through Stage 1 of its recovery framework.

Given current staffing levels there is the potential for the timelines outlined below to changed based on demand and other factors.

Current Service Level: Stage 2

Please continue reading for a complete breakdown of Legal and Clerks Services currently being offered, and their method of delivery, during Stage 2 of the STC Framework for Recovery. Click the links for more information on service delivery procedures and processes. Please note, with staffing limitations and enhanced safety protocols service delivery may not meet usual timelines.

With many staff working from home there can be delays in accessing voicemails and documents. For the most timely response email is the preferred method of communication.

Legal Services

  • Claims: accepted online, by mail, or via the City Hall James Street entrance drop box
  • Noise Complaints: written letters for persistent noise complaints accepted by mail or via the City Hall James Street entrance drop box

Clerks Services


Legal and Clerks Services: Recovery by Stage

Aligning with the Province of Ontario, and guided by the recommendations of Niagara Region Public Health, recovery efforts will roll out across three initial stages while the risk of COVID-19 remains in our community. The fourth, and final stage, represents a time when a vaccine has been administered or COVID-19 is deemed to no longer pose a risk.

Stage 1

Stage 1 of Recovery Plan


Legal Services: Claims and persistent noise complaints continue to be accepted
Clerks Services: Licensing, burial permits, marriage licences continue to be offered in altered format; civil marriage ceremonies suspended; public counter closed; Council meetings continue electronically

Stage 2

Stage 2 of Recovery Plan


Legal Services: Claims and persistent noise complaints continue to be accepted
Clerks Services: Licensing, burial permits, marriage licences continue to be offered; potential that civil marriage ceremonies resume based on Provincial direction; public counter open; Council meetings continue electronically

Stage 3

Stage 3 of Recovery Plan


Legal Services: Claims and persistent noise complaints continue to be accepted
Clerks Services: Licensing, burial permits, marriage licences continue to be offered; potential that civil marriage ceremonies resume based on Provincial direction; public counter open; Council meetings return to altered in-person format based on Provincial direction

Stage 4

Stage 4 of Recovery Plan


Legal and Clerks Services return to pre-COVID-19 levels of service


Restoring Services

Under the STC Framework for Recovery the City is using a risk-based approach to guide decisions for resumption of services and reopening of facilities. Each City service has been assessed based on the criteria of safety, feasibility and community impact.

  • Safety: Can the service be delivered safely? Can the service be modified to achieve safety in delivery?
  • Feasibility: What is the cost associated with safely delivering the service? Is it fiscally responsible to expend those financial resources?
  • Community Impact: How does this service and related cost fit in the larger context of recovery for the community? Will it serve a broad section of the community? Is the service available through other partners?

Based on these criteria some Legal and Clerks Services were initially suspended during the initial response to COVID-19. Most services are once again being offered, albeit in a modified format as the City advances through Stage 1 of its recovery framework.

Given current staffing levels there is the potential for the timelines outlined below to changed based on demand and other factors.

Current Service Level: Stage 2

Please continue reading for a complete breakdown of Legal and Clerks Services currently being offered, and their method of delivery, during Stage 2 of the STC Framework for Recovery. Click the links for more information on service delivery procedures and processes. Please note, with staffing limitations and enhanced safety protocols service delivery may not meet usual timelines.

With many staff working from home there can be delays in accessing voicemails and documents. For the most timely response email is the preferred method of communication.

Legal Services

  • Claims: accepted online, by mail, or via the City Hall James Street entrance drop box
  • Noise Complaints: written letters for persistent noise complaints accepted by mail or via the City Hall James Street entrance drop box

Clerks Services


Legal and Clerks Services: Recovery by Stage

Aligning with the Province of Ontario, and guided by the recommendations of Niagara Region Public Health, recovery efforts will roll out across three initial stages while the risk of COVID-19 remains in our community. The fourth, and final stage, represents a time when a vaccine has been administered or COVID-19 is deemed to no longer pose a risk.

Stage 1

Stage 1 of Recovery Plan


Legal Services: Claims and persistent noise complaints continue to be accepted
Clerks Services: Licensing, burial permits, marriage licences continue to be offered in altered format; civil marriage ceremonies suspended; public counter closed; Council meetings continue electronically

Stage 2

Stage 2 of Recovery Plan


Legal Services: Claims and persistent noise complaints continue to be accepted
Clerks Services: Licensing, burial permits, marriage licences continue to be offered; potential that civil marriage ceremonies resume based on Provincial direction; public counter open; Council meetings continue electronically

Stage 3

Stage 3 of Recovery Plan


Legal Services: Claims and persistent noise complaints continue to be accepted
Clerks Services: Licensing, burial permits, marriage licences continue to be offered; potential that civil marriage ceremonies resume based on Provincial direction; public counter open; Council meetings return to altered in-person format based on Provincial direction

Stage 4

Stage 4 of Recovery Plan


Legal and Clerks Services return to pre-COVID-19 levels of service


If you have any questions not addressed here or via the links above don't hesitate to reach out, leave a question below and our Legal and Clerks Staff will do their best to respond as soon as possible.

Legal and Clerks Services Recovery Q & A

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    I require a, commissioner or other person authorized to take affidavits, to sign papers releasing the funds from a federally locked in plan to the TD bank. I'm trying to move them to my RIF account. Can someone help me with this?

    Gloria Buckley asked 20 days ago

    Commissioning services are not currently being provided by the City due to COVID-19. When this service is offered it can be obtained through Citizen's First which can be reached at 905-688-5600 or CitizensFirst@stcatharines.ca.