When will this proposed Service Standards Strategy come into full effect?

    If approved, Phase 1 is planned to start and run through Year 1 & 2 of the proposed plan. Phase 2 will occur during Year 3. Phase 3 will cover years 4 & 5.



    What is Phase 1 of the Service Standards Strategy?

    Phase 1 will set standard operating hours across Niagara. Each agency responsible for delivering transit in Niagara today currently sets its own hours of operation, independently balancing ridership and demand against budgetary and resource limitations in their communities.

    The proposed hours of operation for a consolidated system, for all types of service, are: 

    • Monday to Saturday - 6:00 a.m. to 12:00 a.m.
    • Sunday and Holidays - 7:00 a.m. to 9:00 p.m.

    What is Phase 2 of the Service Standards Strategy?

    Phase 2 will combine specialized and demand-responsive services. Once standard operating hours are achieved, opportunities to enhance services through more efficient delivery will be explored.


    What is Phase 3 of the Service Standards Strategy?

    Phase 3 will involve reviewing the Network Services of the proposed regional transit system. The new transit Commission will also conduct a comprehensive network review every 5-10 years. This review includes a review of the entire network structure and route performance.



    How can I provide feedback about this project?

    You can fill out the survey to provide your input and feedback about the Transit Governance project.

    How can I provide feedback to City Council about this project?

    Those who are looking to provide feedback to City Council can fill out a survey.  Results will be shared with Council following the engagement period.